Kako Korak App funkcioniše?How does the Korak app work?
Preuzmeš aplikaciju, izabereš filtere (način rada, lokacija, jezik, termin) i pošalješ zahtev terapeutu koji ti se dopada. Terapeut predlaže termine, ti biraš onaj koji ti odgovara, i seansa je zakazana.
You download the app, choose your filters (format, location, language, timing) and send a request to a therapist you like. The therapist proposes times, you pick the one that works for you, and your session is booked.
Koliko košta seansa?How much does a session cost?
Svaki terapeut sam određuje cenu, jasno istaknutu u EUR na profilu, pre nego što išta zakažeš. To je ista cena kao da si termin zakazao/la direktno kod terapeuta. Plaćaš karticom u aplikaciji: sredstva se rezervišu pri zakazivanju, a naplaćuju tek kada termin bude potvrđen. Korak se finansira sa strane terapeuta: iznos prve seanse sa novim terapeutom pripada Koraku kao naknada za povezivanje, a od druge seanse ceo iznos ide terapeutu. Tvoja cena je uvek ista, od prve seanse.
Every therapist sets their own price, shown clearly in EUR on their profile before you book anything. It's the same price you'd pay by going to them directly. You pay by card in the app: the funds are held when you book and only charged once the appointment is confirmed. Korak is financed from the therapist's side: the amount of the first session with a new therapist goes to Korak as the connection fee, and from the second session on the full amount goes to the therapist. Your price is the same either way, from the first session on.
Da li preko Koraka plaćam više nego što bih direktno kod terapeuta?Do I pay more through Korak than I would directly with the therapist?
Ne. Plaćaš tačno onu cenu koju je terapeut odredio i istakao na profilu, istu koju bi platio/la i direktno kod njega. Korak klijentima ne naplaćuje ništa: bez provizije, bez članarine, bez skrivenih troškova. Naknada Koraku je deo dogovora sa terapeutom (iznos prve seanse pripada platformi, kako piše i u uslovima za povrat sredstava) i nikada se ne dodaje na tvoju cenu.
No. You pay exactly the price the therapist has set and shown on their profile, the same one you'd pay going to them directly. Korak charges clients nothing: no commission, no membership, no hidden costs. Korak's fee is part of the agreement with the therapist (the first session's amount goes to the platform, as the refund policy also states) and is never added on top of your price.
Online ili uživo: šta da izaberem?Online or in person: which should I choose?
Oba načina su podjednako "prava" terapija. Izaberi ono što ti je praktičnije: u pretrazi možeš filtrirati terapeute koji rade online (biraj grad i državu), uživo (filtriraj po gradu i delu grada) ili oba.
Both are equally "real" therapy. Pick whatever is more practical for you: in search you can filter for therapists who work online (choose the city and country), in person (filter by city and part of town), or both.
Kako proveravate terapeute?How do you verify therapists?
Svaki terapeut prilaže diplome i sertifikate o psihoterapijskoj edukaciji, koji se proveravaju pre odobrenja profila. Tek nakon provere profil postaje vidljiv u pretrazi.
Every therapist submits the diplomas and certificates from their psychotherapy training, which we check before approving the profile. Only once that's done does the profile become visible in search.
Kako da znam koji pravac je za mene?How do I know which approach is right for me?
Nadamo se da će ti naš blog post, baš na tu temu, pomoći da nađeš odgovor.
We hope our blog post on exactly this topic helps you find the answer.
Da li su moje seanse poverljive?Are my sessions confidential?
Da, sve seanse su u potpunosti poverljive. Poverljivost je osnova psihoterapijskog odnosa. Sve što podeliš sa svojim terapeutom ostaje strogo između vas, u skladu sa etičkim kodeksima psihoterapijske profesije. Korak ne čuva niti ima pristup sadržaju vaših razgovora.
Yes, every session is completely confidential. Confidentiality is the foundation of the therapeutic relationship. Everything you share with your therapist stays strictly between the two of you, in keeping with the ethical codes of the psychotherapy profession. Korak neither stores nor has access to the content of your conversations.
Šta ako moram da otkažem termin?What if I need to cancel an appointment?
Ukoliko je vaš zahtev još uvek na čekanju, možete ga otkazati direktno na kartici ZAHTEVI u aplikaciji, pre nego što ga terapeut prihvati.
If your request is still pending, you can cancel it directly under the REQUESTS tab in the app, before the therapist accepts it.
Ako je seansa zakazana, nije je moguće otkazati putem aplikacije. U tom slučaju, obratite nam se na support@korak.to i razmotrićemo Vaš slučaj.
Once a session is scheduled, it can't be cancelled through the app. In that case, get in touch with us at support@korak.to and we'll look into your case.