1.1. Ovi Opšti uslovi poslovanja (u daljem tekstu „Uslovi") regulišu prava i obaveze između privrednog društva Zbor MNE DOO, sa sedištem na adresi Janka Đonovića 40, 81000 Podgorica, PIB: 03506177 (u daljem tekstu „Pružalac usluge") i korisnika aplikacije Korak (u daljem tekstu „Korisnik").
1.2. Aplikacija Korak je digitalna platforma koja povezuje klijente sa diplomiranim psihoterapeutima i psihoterapeutima pod supervizijom, radi zakazivanja i realizacije psihoterapijskih seansi. Aplikacija Korak ne nudi održavanje seansi preko same aplikacije - ona je isključivo posrednik između klijenata i terapeuta. Terapijske seanse se odvijaju van platforme.
1.3. Korišćenjem aplikacije, Korisnik potvrđuje da je upoznat sa ovim Uslovima i da ih u potpunosti prihvata.
1.4. Pružalac usluge zadržava pravo izmene ovih Uslova uz obavezu obaveštavanja korisnika putem aplikacije. Izmene stupaju na snagu u roku od 7 dana od dana obaveštenja.
1.5. Na odnose koji nisu regulisani ovim Uslovima primenjuju se odredbe Zakona o zaštiti potrošača Crne Gore.
2.1. Aplikacija Korak omogućava:
2.2. Korak nije pružalac zdravstvenih usluga. Psihoterapijske seanse pružaju nezavisni psihoterapeuti odobreni od strane platforme.
2.3. Pružalac usluge ne snosi odgovornost za kvalitet, ishod ili sadržaj psihoterapijskih seansi, niti za ispunjenje očekivanja klijenta i terapeuta.
2.4. Korak ne odgovara za direktnu ili indirektnu štetu nastalu korišćenjem aplikacije.
2.5. Aplikacija Korak nije namenjena za pružanje hitne psihijatrijske pomoći ili krizne intervencije. U slučaju akutne ugroženosti života, suicidalnih misli ili drugih hitnih psihičkih stanja, korisnici su dužni da se odmah obrate nadležnim zdravstvenim ustanovama ili hitnim službama.
3.1. Za korišćenje usluga aplikacije, Korisnik je dužan da kreira korisnički nalog pružanjem tačnih i potpunih podataka:
3.2. Korisnik je odgovoran za čuvanje poverljivosti svojih pristupnih podataka i dužan je da odmah obavesti Korak o sumnji na neovlašćeno korišćenje naloga. Zabranjena je upotreba tuđeg naloga.
3.3. Unošenje lažnih podataka, korišćenje tuđe fotografije ili lažnih dokumenata osnov je za trenutno brisanje naloga i prijavu nadležnim organima.
3.4. Na profilu terapeuta javno su vidljivi samo osnovni podaci (ime, fotografija, kvalifikacije i opis). Kontakt podaci se razmenjuju tek nakon što je prva seansa plaćena: klijent tada dobija kontakt terapeuta i adresu prostora ako se seansa održava uživo, a terapeut dobija ime, prezime i godište klijenta. Ukoliko klijent i terapeut prethodno komuniciraju kroz razgovor u aplikaciji, terapeutu je do izvršenog plaćanja vidljivo isključivo ime klijenta. Podaci druge strane koriste se isključivo radi ostvarivanja kontakta i ne smeju se koristiti u druge svrhe.
4.1. Korišćenje platforme je dozvoljeno osobama starijim od 18 godina.
4.2. Maloletne osobe moraju zakazati seansu i na istoj se pojaviti u pratnji roditelja ili zakonskog staratelja, koji preuzimaju punu odgovornost za proces.
4.3. Terapeut snosi isključivu odgovornost za pribavljanje odgovarajuće saglasnosti roditelja ili staratelja u skladu sa važećim propisima.
Naknada koju klijent plaća putem aplikacije za prvu seansu u celosti pripada aplikaciji Korak kao naknada za posredovanje (povezivanje klijenta sa terapeutom), te marketinške i administrativne usluge. Sva plaćanja vrše se u evrima (EUR).
Plaćanje karticom obrađuje se preko sertifikovanog platnog procesora Monri, uz 3-D Secure zaštitu. Prihvaćene kartice uključuju Visa, Mastercard, Maestro i DinaCard brendove.
5.1. Terapeut samostalno određuje cenu i trajanje seanse.
5.2. Uplata za prvu seansu vrši se unapred putem aplikacije. Od druge seanse nadalje, klijent i terapeut se direktno dogovaraju o uslovima plaćanja; Korak ne učestvuje u finansijskim transakcijama van prve seanse.
5.3. Terapeut samostalno snosi sve poreske, socijalne i administrativne obaveze u vezi sa svojom delatnošću, kao i sve operativne troškove.
5.4. Korak ne vrši nikakva odbijanja niti uplate u ime terapeuta. Za detaljne uslove povrata sredstava pogledajte poseban dokument „Uslovi za povrat sredstava".
5.5. U slučaju kasnog otkazivanja seanse od strane klijenta (manje od 24 sata pre termina) ili nepojavljivanja klijenta, uplaćena sredstva se transformišu u platformski kredit koji se dodeljuje oštećenom terapeutu. Ovaj kredit nema gotovinsku vrednost, ne može se podići niti zameniti za novac, već se isključivo koristi za unutrašnje usluge i napredne funkcionalnosti platforme Korak.
5.6. Plaćanje prve seanse uvek prethodi samoj seansi, a trenutak plaćanja zavisi od načina zakazivanja: kod zakazivanja bez razgovora plaćanje se vrši pri slanju zahteva, a kod zakazivanja kroz razgovor nakon što se strane dogovore o terminu. Obavezujuća je cena prikazana u aplikaciji u trenutku plaćanja. Ukoliko klijent ne izvrši plaćanje u roku koji mu je prikazan u aplikaciji, zahtev se otkazuje i seansa nije zakazana.
6.1. Klijent bira terapeuta na osnovu profila, specijalizacije, dostupnosti i cene, te bira ponuđeni vremenski okvir za seansu.
6.2. Terapeut sam odlučuje da li može da održi seansu u traženom vremenskom roku i shodno tome prihvata ili odbija zahtev.
6.3. Nakon što terapeut prihvati zahtev i klijent izvrši uplatu za prvu seansu, sistem razmenjuje podatke: klijentu se šalju kontakt i adresa terapeuta (ako je seansa uživo), a terapeutu podaci klijenta (ime, prezime i godište). Lični podaci se međusobno dele tek nakon što obe strane potvrde spajanje.
6.4. Dostupnost terapeuta je isključivo u okvirima koje su sami terapeuti naznačili na platformi ili prihvatili od klijenta.
6.5. Ukoliko je razgovor dostupan, klijent može započeti razgovor sa terapeutom bez prethodnog plaćanja. Dogovor postignut u razgovoru sam po sebi ne znači da je seansa zakazana: seansa je zakazana tek kada klijent potvrdi dogovoreni termin i izvrši plaćanje.
7.1. Korak može omogućiti razmenu poruka između klijenta i terapeuta pre nego što je seansa zakazana i plaćena, isključivo radi dogovora o terminu i načinu održavanja prve seanse. Ova mogućnost ne mora biti dostupna svim korisnicima ni u svakom trenutku.
7.2. Razgovor nije terapija. Poruke razmenjene u aplikaciji ne predstavljaju psihoterapiju, dijagnostiku, savet niti bilo koji oblik stručne pomoći, i iz njih ne nastaje terapijski odnos. Terapeut nije dužan da odgovori na poruku niti da odgovori u bilo kom roku. Razgovor nije namenjen kriznim situacijama; u slučaju hitnosti primenjuje se tačka 2.5 ovih Uslova.
7.3. Terapeut može odbiti zahtev ili prekinuti razgovor u svakom trenutku, bez navođenja razloga. Klijent može odustati od razgovora u svakom trenutku. Za razgovor koji se ne završi zakazanom seansom ne naplaćuje se nikakva naknada.
7.4. U razgovoru nije dozvoljena razmena kontakt podataka: brojeva telefona, adresa, linkova, korisničkih imena na drugim servisima ni drugih podataka kojima se kontakt uspostavlja van platforme. Korak automatski proverava poruke i može odbiti isporuku poruke koja sadrži takve podatke. Podatak o odbijenoj poruci Korak evidentira u skladu sa Politikom privatnosti.
7.5. Korisnici ne smeju slati nezakonit, uvredljiv, preteći, diskriminatoran niti komercijalni sadržaj, niti podatke o trećim licima. Zabranjeno je snimanje, objavljivanje ili dalje deljenje sadržaja razgovora bez saglasnosti druge strane.
7.6. Svaki učesnik razgovora može, iz samog razgovora u aplikaciji, prijaviti taj razgovor Koraku i blokirati drugog učesnika. Prijave razmatra ovlašćeno lice Koraka, u skladu sa tačkom 13 ovih Uslova. Blokiranje zaustavlja slanje poruka u oba smera, a blokiranom licu se ne saopštava da je blokirano. Blokiranje se može opozvati u istom razgovoru.
7.7. Korak nije učesnik razgovora i ne nadgleda razgovore u realnom vremenu. Korak može pristupiti sadržaju razgovora kada je to neophodno radi postupanja po prijavi, po zahtevu za povrat sredstava ili radi ispunjenja zakonske obaveze. Na odgovornost Koraka primenjuje se tačka 11 ovih Uslova.
7.8. Radi zaštite korisnika od zloupotrebe, Korak može ograničiti broj otvorenih razgovora, broj poruka u određenom periodu i broj poruka poslatih pre prvog odgovora druge strane.
7.9. Razgovor se zatvara kada je seansa plaćena, kada terapeut odbije zahtev, kada klijent odustane ili kada zahtev istekne. Zatvoren razgovor ostaje vidljiv objema stranama, ali se nove poruke ne mogu slati. Rok čuvanja poruka uređen je Politikom privatnosti.
8.1. Klijent je dužan da se pojavi na zakazanoj seansi u dogovoreno vreme.
8.2. Klijent može odustati od zahteva ili razgovora sve dok seansa nije plaćena. Nakon izvršenog plaćanja, zakazanu seansu nije moguće otkazati samostalno putem aplikacije. Ukoliko je klijent sprečen da prisustvuje, dužan je da se direktno obrati terapeutu radi otkazivanja ili pomeranja termina najkasnije 24 sata pre zakazanog vremena seanse.
Ukoliko klijent otkaže seansu u roku kraćem od 24 sata, ne pojavi se na zakazanoj seansi ili ne obezbedi tehničke uslove (stabilnu internet vezu) sa svoje strane, Korak neće izvršiti refundaciju novca klijentu. U tom slučaju, uplaćeni novac se preusmerava terapeutu u vidu kredita na platformi, u skladu sa tačkom 5.5 ovih Uslova.
8.3. Klijent je lično odgovoran za sadržaj koji objavljuje na platformi i ne sme objavljivati lažne, uvredljive ili neprimerene sadržaje.
8.4. Klijent ne sme snimati seanse na bilo koji način bez izričite i prethodne saglasnosti terapeuta.
9.1. Status nezavisnog izvođača: Između terapeuta i aplikacije Korak ne postoji radni odnos. Terapeut nastupa isključivo kao nezavisni izvođač - ne kao zaposleni, partner niti zastupnik platforme. Korak ne pruža terapijske usluge direktno i nije zdravstvena ustanova.
9.2. Kvalifikacije i verifikacija: Terapeut garantuje da poseduje odgovarajuće obrazovanje i kvalifikacije, te je dužan da dostavi skeniranu kopiju diplome, sertifikata i izvrši „selfie" verifikaciju identiteta. Korak vrši verifikaciju u dobroj veri, ali ne garantuje apsolutnu autentičnost dokumenata.
9.3. Izjave i garancije: Terapeut garantuje da su svi dostavljeni podaci tačni; da lično obavlja sve usluge; da neće dovoditi klijente u zabludu; da redovno ide na supervizije i da strogo čuva poverljivost svih podataka o klijentima.
9.4. Obaveza obaveštavanja: Terapeut je dužan da odmah obavesti Korak o pokretanju istrage nadležne komore, promeni statusa licence, malpractice postupku ili eventualnoj osuđujućoj presudi.
9.5. Održavanje seanse: Terapeut je dužan da seansu održi u dogovorenom vremenu. U slučaju sprečenosti, dužan je da u dogovoru sa klijentom blagovremeno zakaže novi termin. Učestalo nepojavljivanje dovodi do trajnog isključenja sa platforme Korak.
9.6. Online seanse: Terapeuti su dužni da obezbede stabilnu internet vezu i adekvatne tehničke uslove za rad. Platforma vrši povrat novca klijentu ukoliko se seansa ne realizuje zbog tehničkih problema na strani terapeuta.
9.7. Profesionalni standardi: Terapeut je dužan da poštuje etički kodeks svoje strukovne asocijacije. Ne sme pružati nezakonite ili neetične usluge, deliti lične podatke klijenata sa AI alatima bez saglasnosti, niti koristiti platformu za reklamiranje nepovezanih proizvoda.
9.8. Posebne populacije: Terapeut koji navede da pruža usluge specifičnim grupama (parovi, maloletnici, specifične dijagnoze) garantuje pod punom odgovornošću da poseduje specijalizovane veštine i obuku za taj rad.
9.9. Fotografija profila: Terapeut na profilu koristi isključivo svoju stvarnu i autentičnu fotografiju. Zabranjene su tuđe, stock, AI generisane fotografije ili slike na kojima lice nije jasno vidljivo.
10.1. Terapeut ne sme preduzimati nikakve radnje kojima se zaobilaze kompenzaciona pravila i sistem prve naplate na platformi. Kršenje ove odredbe daje Koraku pravo na trenutni raskid saradnje, blokadu naloga i pokretanje sudskog postupka radi naknade nastale štete.
10.2. Zabrana iz tačke 10.1 na odgovarajući način primenjuje se i na klijenta: klijent ne sme tražiti ni prihvatati kontakt van platforme pre nego što je prva seansa plaćena, niti koristiti razgovor radi izbegavanja naknade.
11.1. Korak je isključivo tehnički i administrativni posrednik: ne učestvuje u seansama niti ih nadgleda, ne kontroliše sadržaj, kvalitet niti ishode terapije, i ne odgovara za postupke, propuste ili ponašanje terapeuta.
11.2. Aplikacija Korak nema nikakvu odgovornost prema terapeutu u pogledu toga da li će se klijent pojaviti na zakazanoj seansi.
11.3. Korak ne snosi odgovornost u slučaju lažnog predstavljanja korisnika; sve uočene zloupotrebe biće odmah prijavljene nadležnim organima.
11.4. Platforma se pruža u viđenom stanju („kakva jeste") bez ikakvih garancija u pogledu stoprocentne funkcionalnosti, stalne dostupnosti ili prikladnosti za određenu svrhu.
11.5. Ukupna odgovornost Koraka prema korisniku ograničena je na iznos koji je korisnik uplatio za konkretnu uslugu koja je predmet spora. Ovo ograničenje se ne odnosi na slučajeve namerne štete ili grube nepažnje.
11.6. Korisnik se obavezuje da će braniti Korak i nadoknaditi sve troškove i štete koji proisteknu iz korišćenja platforme suprotno ovim Uslovima, kršenja prava trećih lica, lažnog predstavljanja ili profesionalnog propusta terapeuta.
12.1. Klijenti ocenjuju terapeuta nakon održane seanse kroz dve jednostavne kategorije: „Preporučujem" ili „Ne preporučujem".
12.2. Ocene postaju javno vidljive na profilu terapeuta od prve preporuke, kao broj klijenata koji terapeuta preporučuju od ukupnog broja klijenata koji su ga ocenili. Ocene mogu uticati i na redosled terapeuta u rezultatima pretrage. U slučaju uočavanja izrazito negativnih ocena, Korak zadržava pravo interne provere kvaliteta usluge.
12.3. Korisnici su lično odgovorni za sadržaj i istinitost recenzija koje objavljuju.
13.1. Terapeut može prijaviti neprikladno ili uvredljivo ponašanje klijenta putem e-pošte na support@korak.to. Klijentu nakon provere može biti trajno uklonjen pristup platformi.
13.2. Klijent može prijaviti nedolično, neprofesionalno ili neetično ponašanje terapeuta. Prva osnovana prijava povlači opomenu (osim kod teških kršenja uslova), dok ponovljena prijava rezultira trajnim uklanjanjem terapeuta sa platforme.
13.3. Za sve pritužbe i prijave pisati na: support@korak.to.
13.4. Prijava poruke ili razgovora moguća je i direktno u aplikaciji. Korak može ukloniti sadržaj, izreći opomenu, privremeno ograničiti pristup ili trajno ukloniti korisnika sa platforme.
14.1. Korak može raskinuti saradnju sa terapeutom bez najave u slučaju kršenja ovih Uslova, etičkih propusta ili ozbiljnih žalbi klijenata, odnosno uz pisani otkazni rok od 30 dana bez navođenja posebnog razloga.
14.2. Terapeut može raskinuti saradnju uz pisanu najavu od 30 dana, uz obavezu da uredno ispuni sve preuzete i već plaćene obaveze prema klijentima.
14.3. Korak može raskinuti odnos sa klijentom i blokirati nalog u slučaju bilo kakvog kršenja ovih Uslova.
15.1. Korak će preduzeti sve razumne mere da platforma bude dostupna 24/7, ali ne garantuje neprekidan rad bez tehničkih grešaka.
15.2. Platforma može biti privremeno nedostupna ili u smanjenom režimu rada zbog redovnih ili vanrednih radova na održavanju sistema.
15.3. Korak ne odgovara za gubitke ili propuštene termine nastale usled tehničkih prekida, prirodnih katastrofa, sajber napada ili drugih okolnosti koje su van kontrole platforme.
16.1. Sav sadržaj na platformi - uključujući vizuelni dizajn, tekstove, logotipe, žigove, softverski kod i funkcionalnosti - isključivo je vlasništvo društva Zbor MNE DOO.
16.2. Korisnicima je dozvoljeno isključivo lično, nekomercijalno korišćenje aplikacije. Zabranjena je svaka reprodukcija, distribucija, kopiranje ili komercijalna upotreba bilo kog dela platforme bez prethodne pisane saglasnosti vlasnika.
17.1. Korisnici mogu dobijati sistemska i servisna obaveštenja sa zvanične adrese community@korak.to.
17.2. Za sva opšta pitanja, zahteve i komentare: info@korak.to.
17.3. Za žalbe, prigovore i prijave problema: support@korak.to.
18.1. Eventualna nevažeća ili ništava odredba ovih Uslova neće uticati na punovažnost i snagu ostalih odredbi.
18.2. Klauzule o ograničenju odgovornosti, obeštećenju, poverljivosti podataka, zabrani zaobilaženja platforme i rešavanju sporova ostaju na snazi i nakon prestanka odnosa između Korisnika i platforme.
18.3. Sve eventualne sporove strane će pokušati da reše mirnim putem i sporazumno. Ukoliko to ne bude moguće, za rešavanje spora nadležan je sud u Podgorici.
18.4. Na ove Uslove i sve odnose koji iz njih proisteknu primenjuje se merodavno pravo Crne Gore.
18.5. Ovi Uslovi stupaju na snagu dana 10.04.2026. godine.
1.1. These General Terms and Conditions (hereinafter referred to as "Terms") regulate the rights and obligations between the company Zbor MNE DOO, with its registered headquarters at Janka Djonovica 40, 81000 Podgorica, PIB: 03506177 (hereinafter referred to as the "Service Provider") and the user of the Korak application (hereinafter referred to as the "User").
1.2. The Korak application is a digital platform that connects clients with graduated psychotherapists and psychotherapists under supervision, for the purpose of scheduling and realizing psychotherapeutic sessions. The Korak application does not host the sessions within the app itself - it acts exclusively as a mediator between clients and therapists. Therapeutic sessions take place outside the platform.
1.3. By using the application, the User confirms that they are familiar with these Terms and accept them entirely.
1.4. The Service Provider reserves the right to amend these Terms, with the obligation to notify users via the application. Amendments enter into force within 7 days from the day of notification.
1.5. For relations not regulated by these Terms, the provisions of the Law on Consumer Protection of Montenegro shall apply.
2.1. The Korak application enables:
2.2. Korak is not a health service provider. Psychotherapeutic sessions are provided by independent psychotherapists approved by the platform.
2.3. The Service Provider bears no responsibility for the quality, outcome, or content of the psychotherapeutic sessions, nor for the fulfillment of the expectations of the client and therapist.
2.4. Korak is not liable for direct or indirect damages resulting from the use of the application.
2.5. The Korak application is not intended for providing emergency psychiatric help or crisis interventions. In case of an acute threat to life, suicidal thoughts, or other emergency psychological conditions, users are obliged to immediately contact competent health institutions or emergency services.
3.1. To use the services of the application, the User is obliged to create a user account by providing accurate and complete data:
3.2. The User is responsible for maintaining the confidentiality of their access data and is obliged to immediately notify Korak of any suspected unauthorized account use. Using someone else's account is prohibited.
3.3. Entering false data, using someone else's photo, or using fake documents constitutes a basis for immediate account deletion and reporting to competent authorities.
3.4. Only basic data (name, photo, qualifications, and description) are publicly visible on the therapist's profile. Contact details are exchanged only after the first session has been paid for: the client then receives the therapist's contact details and the office address if the session is held in person, and the therapist receives the client's first name, last name and year of birth. Where the client and therapist communicate through a conversation in the app beforehand, the therapist sees only the client's first name until payment is completed. Each party's data may be used solely for making contact and for no other purpose.
4.1. Use of the platform is allowed for persons over 18 years of age.
4.2. Minors must schedule the session and appear at the same accompanied by a parent or legal guardian, who assumes full responsibility for the process.
4.3. The therapist bears sole responsibility for obtaining appropriate parental or guardian consent in accordance with valid regulations.
The fee paid by the client via the application for the first session belongs entirely to the Korak application as a mediation fee (connecting the client with the therapist), as well as for marketing and administrative services. All payments are made in euros (EUR).
Card payments are processed through the certified payment processor Monri, featuring 3-D Secure protection. Accepted cards include Visa, Mastercard, Maestro, and DinaCard brands.
5.1. The therapist independently determines the price and duration of the session.
5.2. Payment for the first session is made in advance via the application. From the second session onwards, the client and therapist directly agree on the payment terms; Korak does not participate in financial transactions outside the first session.
5.3. The therapist independently bears all tax, social security, and administrative obligations related to their activity, as well as all operating costs.
5.4. Korak does not make any deductions or payments on behalf of the therapist. For detailed refund conditions, see the separate document "Refund Policy".
5.5. In case of late cancellation of the session by the client (less than 24 hours before the appointment) or non-appearance of the client, the paid funds are transformed into platform credit awarded to the affected therapist. This credit has no cash value, cannot be withdrawn or exchanged for money, and is used exclusively for internal services and advanced functionalities of the Korak platform.
5.6. Payment for the first session always precedes the session itself; when it happens depends on the booking path. Where the booking is made without a conversation, payment is made when the request is sent; where it is made through a conversation, payment follows once the parties have agreed a time. The binding price is the one shown in the app at the moment of payment. If the client does not complete payment within the period shown in the app, the request is cancelled and no session is booked.
6.1. The client selects a therapist based on their profile, specialization, availability, and price, and chooses an offered time frame for the session.
6.2. The therapist decides independently whether they can hold the session within the requested time frame and accordingly accepts or declines the request.
6.3. After the therapist accepts the request and the client completes the payment for the first session, the system exchanges data: contact details and the therapist's address (if the session is in person) are sent to the client, and the client's data (first name, last name, and year of birth) are sent to the therapist. Personal data are shared mutually only after both parties confirm the match.
6.4. The availability of the therapist is exclusively within the limits that the therapists themselves indicated on the platform or accepted from the client.
6.5. Where a conversation is available, the client may start a conversation with a therapist without paying first. An agreement reached in the conversation does not by itself mean the session is booked: the session is booked only when the client confirms the agreed time and completes payment.
7.1. Korak may enable the exchange of messages between a client and a therapist before a session has been booked and paid for, solely in order to agree the time and format of the first session. This feature need not be available to all users or at all times.
7.2. A conversation is not therapy. Messages exchanged in the app do not constitute psychotherapy, diagnosis, advice or any form of professional help, and no therapeutic relationship arises from them. The therapist is under no obligation to reply to a message, or to reply within any particular time. The conversation is not intended for crisis situations; in an emergency, point 2.5 of these Terms applies.
7.3. The therapist may decline a request or end a conversation at any time, without giving a reason. The client may withdraw from a conversation at any time. No fee is charged for a conversation that does not result in a booked session.
7.4. Exchanging contact details in the conversation is not permitted: phone numbers, addresses, links, usernames on other services, or any other data by which contact could be established off the platform. Korak checks messages automatically and may refuse to deliver a message containing such data. Korak records refused messages in accordance with the Privacy Policy.
7.5. Users must not send unlawful, offensive, threatening, discriminatory or commercial content, nor third parties' data. Recording, publishing or further sharing the content of a conversation without the other party's consent is prohibited.
7.6. Either party to a conversation may, from within that conversation in the app, report it to Korak and block the other party. Reports are reviewed by an authorised person at Korak, in accordance with point 13 of these Terms. A block stops messages in both directions, and the blocked person is not told that they have been blocked. A block can be lifted from the same conversation.
7.7. Korak is not a party to conversations and does not monitor them in real time. Korak may access the content of a conversation where necessary to act on a report, to handle a refund request, or to comply with a legal obligation. Point 11 of these Terms applies to Korak's liability.
7.8. To protect users from misuse, Korak may limit the number of open conversations, the number of messages within a given period, and the number of messages sent before the other party's first reply.
7.9. A conversation is closed when the session is paid for, when the therapist declines the request, when the client withdraws, or when the request expires. A closed conversation remains visible to both parties but no new messages can be sent. The retention period for messages is governed by the Privacy Policy.
8.1. The client is obliged to appear at the scheduled session at the agreed time.
8.2. The client may withdraw from a request or a conversation at any time until the session has been paid for. Once payment has been made, a booked session cannot be cancelled by the client through the app. If the client is prevented from attending, they are obliged to contact the therapist directly to cancel or reschedule the appointment no later than 24 hours before the scheduled session time.
If the client cancels the session in less than 24 hours, fails to appear at the scheduled session, or fails to provide technical conditions (stable internet connection) on their end, Korak will not issue a refund to the client. In that case, the paid money is redirected to the therapist in the form of platform credit, in accordance with section 5.5 of these Terms.
8.3. The client is personally responsible for the content they publish on the platform and must not publish false, offensive, or inappropriate content.
8.4. The client must not record sessions in any way without the explicit and prior consent of the therapist.
9.1. Status of Independent Contractor: There is no employment relationship between the therapist and the Korak application. The therapist acts exclusively as an independent contractor - not as an employee, partner, or agent of the platform. Korak does not provide therapeutic services directly and is not a health institution.
9.2. Qualifications and Verification: The therapist guarantees that they possess the appropriate education and qualifications, and is obliged to submit a scanned copy of their diploma, certificate, and perform a "selfie" identity verification. Korak performs verification in good faith but does not guarantee the absolute authenticity of documents.
9.3. Representations and Warranties: The therapist guarantees that all submitted data are accurate; that they personally perform all services; that they will not mislead clients; that they regularly attend supervisions; and that they strictly protect the confidentiality of all client data.
9.4. Obligation to Notify: The therapist is obliged to immediately notify Korak about the initiation of an investigation by the competent chamber, a change in license status, a malpractice proceeding, or any potential criminal conviction.
9.5. Maintaining the Session: The therapist is obliged to hold the session at the agreed time. In case of prevention, they are obliged to schedule a new appointment in a timely manner in agreement with the client. Frequent non-appearance leads to permanent exclusion from the Korak platform.
9.6. Online Sessions: Therapists are obliged to ensure a stable internet connection and adequate technical conditions for work. The platform issues a refund to the client if the session is not realized due to technical problems on the therapist's side.
9.7. Professional Standards: The therapist is obliged to respect the ethical code of their professional association. They must not provide illegal or unethical services, share clients' personal data with AI tools without consent, or use the platform to advertise unrelated products.
9.8. Special Populations: A therapist who indicates that they provide services to specific groups (couples, minors, specific diagnoses) guarantees under full responsibility that they possess specialized skills and training for that work.
9.9. Profile Photo: The therapist uses exclusively their real and authentic photo on the profile. Using someone else's, stock, AI-generated photos, or images where the face is not clearly visible is prohibited.
10.1. The therapist must not take any actions that circumvent the compensation rules and the first billing system on the platform. Violation of this provision gives Korak the right to immediate termination of cooperation, account block, and the initiation of legal proceedings for compensation of incurred damages.
10.2. The prohibition in point 10.1 applies correspondingly to the client: the client must not seek or accept contact outside the platform before the first session has been paid for, nor use the conversation in order to avoid the fee.
11.1. Korak is exclusively a technical and administrative mediator: it does not participate in sessions or monitor them, does not control the content, quality, or outcomes of therapy, and is not responsible for the actions, omissions, or behavior of therapists.
11.2. The Korak application bears no responsibility toward the therapist regarding whether the client will appear at the scheduled session.
11.3. Korak bears no responsibility in case of false representation by users; any observed abuses will be immediately reported to competent authorities.
11.4. The platform is provided on an "as is" basis without warranties of any kind regarding 100% functionality, constant availability, or fitness for a particular purpose.
11.5. The total liability of Korak towards the user is limited to the amount paid by the user for the specific service subject to dispute. This limitation does not apply to cases of intentional damage or gross negligence.
11.6. The user agrees to defend Korak and compensate for all costs and damages arising from the use of the platform contrary to these Terms, violation of third-party rights, false representation, or professional omission by the therapist.
12.1. Clients rate the therapist after the session through two simple categories: "I recommend" or "I do not recommend".
12.2. Ratings become publicly visible on the therapist's profile from the first recommendation, shown as the number of clients who recommend the therapist out of all clients who rated them. Ratings may also affect the order in which therapists appear in search results. If markedly negative ratings are observed, Korak reserves the right to conduct an internal quality review of the service.
12.3. Users are personally responsible for the content and truthfulness of the reviews they publish.
13.1. A therapist can report inappropriate or offensive behavior of a client via email to support@korak.to. Following verification, the client's access to the platform may be permanently removed.
13.2. A client can report inappropriate, unprofessional, or unethical behavior of a therapist. The first grounded report carries a warning (except in cases of severe terms violations), while a repeated report results in the permanent removal of the therapist from the platform.
13.3. For all complaints and reports, write to: support@korak.to.
13.4. A message or conversation may also be reported directly in the app. Korak may remove content, issue a warning, temporarily restrict access, or permanently remove a user from the platform.
14.1. Korak can terminate cooperation with a therapist without notice in case of violation of these Terms, ethical lapses, or serious client complaints, or with a written notice period of 30 days without stating a specific reason.
14.2. A therapist can terminate cooperation with a written notice of 30 days, with the obligation to duly fulfill all undertaken and already paid commitments to clients.
14.3. Korak can terminate the relationship with a client and block the account in case of any violation of these Terms.
15.1. Korak will take all reasonable measures to ensure the platform is available 24/7, but does not guarantee uninterrupted operation without technical errors.
15.2. The platform may be temporarily unavailable or in a reduced operating mode due to regular or extraordinary system maintenance work.
15.3. Korak is not responsible for losses or missed appointments resulting from technical interruptions, natural disasters, cyber-attacks, or other circumstances outside the platform's control.
16.1. All content on the platform - including visual design, texts, logos, trademarks, software code, and functionalities - is the exclusive property of the company Zbor MNE DOO.
16.2. Users are allowed exclusively personal, non-commercial use of the application. Any reproduction, distribution, copying, or commercial use of any part of the platform without the prior written consent of the owner is prohibited.
17.1. Users may receive system and service notifications from the official address community@korak.to.
17.2. For all general questions, requests, and comments: info@korak.to.
17.3. For complaints, objections, and problem reporting: support@korak.to.
18.1. Any invalid or null provision of these Terms will not affect the validity and force of the remaining provisions.
18.2. Clauses on limitation of liability, indemnification, data confidentiality, prohibition of platform circumvention, and dispute resolution remain in force even after the termination of the relationship between the User and the platform.
18.3. The parties will attempt to resolve all potential disputes peacefully and by mutual agreement. If this is not possible, the court in Podgorica shall have jurisdiction over the dispute.
18.4. The governing law of Montenegro applies to these Terms and all relationships arising from them.
18.5. These Terms enter into force on 10.04.2026.